Strategies for Cloud Contact Center Platform API Management

Strategies for Cloud Contact Center Platform API Management

Cloud contact centers connect agents with customers across multiple channels, including voice, email, SMS, social media, live chat, and more. Cloud contact center platform API management plays a critical role in maintaining all of these channels. Unlike traditional on-premises phone systems and hosted contact center solutions, cloud contact centers aren’t bound by physical locations or…

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SD-WAN vs VPN: How Many Tunnels Do You Need?

SD-WAN vs VPN: How Many Tunnels Do You Need?

A virtual private network (VPN) is a marvelous tool for protecting people and their data while browsing the internet, especially when working from unsecured or weakly protected networks like those at public libraries and coffee shops. From a business perspective, VPNs keep business data secure when employees work with sensitive material like trade secrets and…

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