Category: Technology
Yes, Analog Phones Work Just Fine Over a VoIP Gateway
Thinking about switching to Voice over Internet Protocol (VoIP) so you can make calls over the internet instead of landlines? With a VoIP gateway you won’t have to replace your existing phones, fax machines, or other equipment. This saves money on new hardware and avoids the hassle of retraining employees who are comfortable with the…
Strategies for Cloud Contact Center Platform API Management
Cloud contact centers connect agents with customers across multiple channels, including voice, email, SMS, social media, live chat, and more. Cloud contact center platform API management plays a critical role in maintaining all of these channels. Unlike traditional on-premises phone systems and hosted contact center solutions, cloud contact centers aren’t bound by physical locations or…
When to Use Cloud Network Security (And When to Avoid It)
From data storage to business applications and beyond, companies of all sizes rely on the cloud for day-to-day operations and critical business processes. Protecting cloud-based infrastructures with robust security standards is crucial for modern organizations. Cloud network security is a popular approach. But is it right for your business? Read on to find out. 1…
Predictive Dialer vs Progressive Dialer (+ 3 Alternatives)
Before choosing between a predictive dialer and a progressive one for your outbound call strategy, you should decide your business’s priorities. Are you looking to increase productivity? Do you want to drive up customer satisfaction scores? This tradeoff is implicit in the design of each system. The key difference between predictive and progressive dialers is…
How to Decide Between a Power Dialer vs Predictive Dialer
When it comes to streamlining the efficiency and effectiveness of your call team, an auto dialer is one of the most impactful tools. Power dialers and predictive dialers are two of the most common types of dialers used in call centers, but they can be used by any organization that needs to conduct outreach at…
SD-WAN vs VPN: How Many Tunnels Do You Need?
A virtual private network (VPN) is a marvelous tool for protecting people and their data while browsing the internet, especially when working from unsecured or weakly protected networks like those at public libraries and coffee shops. From a business perspective, VPNs keep business data secure when employees work with sensitive material like trade secrets and…
RPA Contact Center: What Grindy Tasks Can it Get Rid Of?
RPA stands for robotic process automation. It represents some of the most cutting-edge technological developments of the modern era with its ability to improve efficiency gains in business operations. RPA uses software bots to automate tasks, eliminating the need for people to perform manual labor and other tasks that involve rote, repetitive processes. RPA is…
Can You Replicate a Key Phone System In the Cloud?
Key phones are traditional desk phones with a central unit and handset. Able to support up to 50 users, they’re often used by small to medium-sized offices. They have a dial pad and special buttons that let users route calls to other extensions or access features like hold or transfer. A key phone system has…
How To Run a VoIP Quality Test and Improve Your MOS
A VoIP quality test measures the performance of your network connection. The test simulates a set number of calls on your network and uses key metrics to determine how calls would sound in different situations. It can help you understand whether your connection is strong enough before implementing a VoIP system and alert you to…
EXACT Steps to Find Your Network Security Key On ALL Devices
Confused about network security keys? You’re not alone. This guide includes step-by-step instructions on how to find your network key for the four most popular digital devices. Here’s a quick summary: iOS: Open the Settings app, tap on Wi-Fi, select your connected network, and find the Password field. Android: Open the Settings app, tap on…